FAQs
The questions we get asked most: choosing parts, fitment, fitting, payment and after-sales. If your answer isn't here, message us on WhatsApp and someone who knows Ford will answer.
Choosing parts and fitment
How do I know a part fits my car?
Pick your car from the Vehicles menu at the top (Ford Focus 2.3 ST, Mustang Mach-E and so on) and the shop will only show parts that actually fit it. Anything marked Universal, such as some additives and discs, works across models. Still not sure? Tell us what you drive and we'll check it for you.
What's the difference between model-specific and universal?
Model-specific parts are developed for one car and only fit that car. Universal parts work across models. Choose your car first and you won't end up with something that doesn't bolt on.
I'm not sure what to upgrade. Can I ask first?
Of course. Tell us the model, how it's specced now and what you want out of it, and someone who knows Ford will map out an upgrade path with you. Message us on WhatsApp.
What is #AS?
#AS is AutoScience's own brand: Ford performance parts we develop in house and CNC machine ourselves, covering engine bay, induction, exhaust, turbo and brake systems. Model-specific, with quality we control end to end.
Fitting
Do you fit parts, and is labour charged separately?
Yes, we fit in our own workshop. Labour depends on how involved the job is: simple parts are straightforward, bigger jobs take longer and that's reflected in the price. Once you've chosen your parts we'll tell you the fitting cost up front. No hidden charges.
Payment
How can I pay?
Orders inside Taiwan: because of Shopify payment restrictions here, online orders are settled mainly by bank transfer. If you'd rather pay by card, message us on WhatsApp and we'll sort it out with you.
Orders from outside Taiwan: message us on WhatsApp before you order and we'll confirm payment and delivery for your country.
Delivery
What does delivery cost, and how long does it take?
Inside Taiwan: the cost is calculated automatically at checkout from the weight of your order, so you see it before you pay. Orders normally arrive within a week of dispatch.
Outside Taiwan: we ship worldwide. Cost and lead time depend on where you are and what you're ordering, so message us on WhatsApp for a quote.
Returns and warranty
Can I return something?
If what arrives has a serious defect, yes. One thing worth knowing before you open the box: film yourself unboxing it. That footage is what we use to assess the defect. It makes the whole process quicker and it protects you.
Is there a warranty?
Anything bought from our own site is covered. Inside Taiwan, bring the car in and the owner will look after it personally. From overseas, message us on WhatsApp and we'll work out the best way to sort it.
Do you offer remapping for cars outside Taiwan?
Remapping is done in our own workshop, so the car has to be with us. If you're overseas and want to talk about parts, distribution or working together, message us on WhatsApp.
Anything else? Message us on WhatsApp and we'll be happy to help.